Customer Service Quality Supervisor
On-siteHanoi, Hanoi, Vietnam
Job Summary
Supervise and assess customer service quality at Dealers and Distributors by conducting regular and surprise audits on booking and complaint handling processes. Propose improvements to meet and exceed Vinfast service standards while developing and delivering training programs for Dealer customer service staff. Manage roadside assistance operations, ensure SLA compliance, analyze service data to prepare reports, and recommend enhancement initiatives. Collaborate with partners and internal teams to resolve complex service issues. Requires a Bachelor's degree, four years of customer service or service quality control experience, proficiency in Excel, and willingness to perform field visits and on-site inspections.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, or related fields
- Minimum 4 years' experience in customer service, after-sales, or service quality control, preferably in automotive/motorcycle manufacturing or dealership networks
- Willingness to perform field visits and on-site inspections
Desired Qualifications
- Experience working with dealer/distributor systems is a plus
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