Customer Service Quality & Projects Manager (m/f/d)
On-siteSevenum, Limburg, The Netherlands
Job Summary
Monitor, analyze, and report KPIs to ensure transparent and efficient operations while planning, setting up, and managing projects with external partners. Analyze, optimize, and continuously improve existing processes to create sustainable workflows, ensuring structured documentation and enhancing quality standards. Collaborate closely with stakeholders to identify optimization opportunities and implement measures for improved efficiency. Manage external partner performance through regular reviews and defined service levels. Requires a university degree, five years of experience, and fluency in English plus one other language. Based in Sevenum, Netherlands, with a full-time schedule.
Required Qualifications
- Successfully completed university degree
- At least 5 years of relevant professional experience
- Experience in KPI-driven project management
- Very good knowledge of Microsoft Excel and PowerPoint
- Hands-on experience working with CRM systems
- Strong data-driven mindset and confidence in working with KPIs and data-based analyses
- Business fluent in English
- Fluent in one of the following languages: German, French, Dutch, Italian
Desired Qualifications
- ideally in the field of Customer Service
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