Customer Service Professional - Windows
On-siteMorrisville, North Carolina, United States
Job Summary
Provide frontline technical support for Windows-based systems, handling incident intake, initial troubleshooting, and service request fulfillment for hardware, software, and operating system issues. Serve as the primary contact for end users via phone, email, web, and in-person, managing setups, configurations, and peripheral deployments while documenting all interactions in ITSM tools. Escalate complex problems to higher-tier support and maintain asset records in inventory systems. Work in an office or customer-site environment, potentially requiring physical handling of equipment, with a requirement to obtain a Public Trust security clearance. This role supports equipment deployments, relocations, and refresh activities within a fast-paced IT environment.
Required Qualifications
- Basic knowledge of Windows operating systems and desktop environments
- Familiarity with troubleshooting common hardware and software issues
- Strong customer service and communication skills
- Ability to follow processes and document work accurately
- Ability to manage multiple tasks in a fast-paced environment
- Associate degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 1–3 years of experience in IT support, help desk, or customer service
- Applicants must be able to obtain a Public Trust clearance
Desired Qualifications
- Experience with ITSM tools (e.g., ServiceNow)
- Experience in enterprise or government IT environments
- Experience supporting Windows operating systems preferred
- Certifications such as CompTIA A+ or equivalent
- ITIL certification preferred
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