Customer Service Professional (Southington, CT)

Make and receive phone calls to support external and internal stakeholders, entering information into databases for effective record keeping. Prepare and send documents via DocuSign or email, ensuring proper naming and saving within the document management system. Assist customers in returning documents, manage DocuSign accounts, and support issues from operations staff. Ensure all compliance standards are met for audit purposes while accurately completing payroll checklists for assigned agencies. Collaborate with your team leader to identify strategies for reducing errors and resolve rejected timesheet issues. This role requires a High School Diploma or GED, with an Associate degree preferred. Work in a typical office call center setting supporting GT Independence's mission of helping people live a life of their choosing.