Customer Service Professional
HybridToronto, Ontario, Canada
Job Summary
Develop Canadian access and pricing strategies for rare disease products by coordinating HTA submissions, conducting scenario modeling, and managing payer engagements. Build and maintain relationships with national, provincial, and private payer stakeholders while supporting Product Listing Agreement planning and compliance with Canadian regulations. Collaborate cross-functionally with Commercial, Medical, Finance, and Global teams to align access strategies with business priorities and ensure regulatory adherence. Serve as a subject matter expert on reimbursement pathways, budget impact models, and evolving market access policies for current and future launches.
Required Qualifications
- Bachelor's degree in pharmacy, Health Sciences, Life Sciences, Economics, Public Health, Business, or a related field
- Minimum five years of experience in market access, pricing, reimbursement, payer relations, HEOR, or related roles within pharmaceutical or biotechnology organizations
- Strong understanding of Canadian HTA, pCPA, PMPRB, provincial reimbursement, private payer processes, and the broader Canadian healthcare environment
- Demonstrated ability to manage multiple priorities, cross-functional deliverables, external partners, and changing business needs
- Strong analytical, financial modeling, project management, communication, and stakeholder engagement skills
- High attention to detail and ability to prepare executive-ready payer, pricing, and reimbursement materials
- Full-time role within Chiesi Canada Commercial, reporting to the Head of Commercial, Canada
- Hybrid/remote working arrangement subject to company policy and business needs
- Travel within Canada and occasional international travel may be required for payer, internal, global, or cross-functional meetings
Desired Qualifications
- Rare disease, specialty care, biologics, orphan drug, or launch experience
- Experience supporting or leading CDA-AMC, INESSS, pCPA, provincial listing, or private payer submissions
- Experience with value dossiers, budget impact models, payer research, pricing governance, and payer access tools or dashboards
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