Customer Service Print and Signs
$45,000–$45,000 year
On-siteLakewood, Colorado, United States
Job Summary
Respond promptly to customer inquiries via phone or email regarding print and signs, assisting with product selection, customization, pricing, and order processing. Coordinate with in-house production, suppliers, and vendors to ensure timely delivery, while providing proactive updates on order status and shipping. Handle complaints with professionalism and empathy, maintaining accurate CRM records and collaborating with sales and production teams to resolve issues. This role requires 3 to 5 years of customer service experience in the print sign industry, with proficiency in CRM systems and the ability to thrive in a fast-paced environment. Raven Print and Marketing offers a competitive salary plus bonus, health insurance, and paid time off.
Required Qualifications
- Previous experience in customer service, 3 to 5 years in the Print Sign or Graphics industry
- Excellent communication skills, both verbal and written, with a strong emphasis on customer service
- Detail-oriented with strong organizational and multitasking abilities
- Proficiency in computer skills and experience with CRM systems or order management software
- Ability to work effectively in a fast-paced environment and adapt to changing priorities
- Passion for providing outstanding customer service and a positive attitude towards helping others
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