Customer Service Pilot Class (Non – BPO Experienced Beginners)
$17,000–$21,000 year
On-siteAngeles City, Central Luzon, Philippines
Job Summary
Manage inbound and outbound contacts by actively listening to customer needs, researching internal systems for missing information, and using technology to complete account management tasks. Accurately document and process customer claims while following scripts, policies, and procedures to ensure consistency and compliance. Handle confidential data with care, escalate unresolved issues to appropriate managers, and strive for first-call resolution through effective problem-solving. Attend training sessions to stay updated on system changes and adhere to all attendance and scheduling requirements.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Must be authorized to work in the country where the job is based
- Excellent communication skills (written and verbal)
- Strong interpersonal skills and a customer-first mindset
- Ability to multitask, stay organized, and work independently
- Comfortable working in a fast-paced, team-oriented environment
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint
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