Customer Service / Order Processing Technician
On-siteAuckland, Auckland, New Zealand
Job Summary
Enter and review orders accurately, checking for completeness regarding legibility, patient details, drugs, diluents, and delivery specifics. Clarify unclear aspects with customers or technical specialists and liaise regularly with pharmacy production specialists on receipt, processing, and delivery matters. Schedule orders to confirm expected delivery dates and times while managing workload across sites to maintain room capacity. Comply with regulatory requirements for GDP, GMP, and EH&S, and assist in capturing customer complaints and adverse event reports. Utilize Microsoft programs for clerical support and database maintenance. Shift timings are 09:00 am to 17:30 pm, with flexibility required for weekends and public holidays.
Required Qualifications
- Excellent attendance and punctuality records
- No outstanding performance issues
- Highly competent in accurate data entry and review
- Efficient time management
- Utilization of pharmacy programs
- Willingness to work different shifts, weekends, and varying public holidays
- Good understanding of basic mathematics
- Effective verbal and written communication
- Pleasant telephone manner
- Compliance with regulatory requirements of GDP, GMP and EH&S
- Flexibility with working different shifts, weekends and varying Public holidays per state
Desired Qualifications
- Use of standard Microsoft programs such as MS Word, Excel, PowerPoint and Access
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