Customer Service & Order Management Senior Specialist - Cluster Responsibilities (Spanish or French speaker)

Manage complete order planning and execution for assigned CMI/VMI customers, ensuring alignment with forecasts and maximizing supply/service levels. Utilize SAP, Salesforce, Qualtrics, and other tools to manage and document customer interactions and feedback. Identify process gaps in Order to Delivery workflows and propose optimized solutions; lead small continuous improvement initiatives. Handle logistics claims and disputes, including credit/debit notes and returns, through Dispute Case Management tools. Collaborate daily with cross-functional teams (Sales, Deployment, Marketing, Logistics, Demand Planning, etc.) across multiple countries. Participate in stakeholder meetings and teleconferences, proactively addressing customer requirements and resolving challenges. Drive NSV growth through cross-selling opportunities while maintaining high service standards. Required Qualifications: 5+ years of customer-facing experience in Order Management, Customer Service (FMCG/B2B), Order to Cash, or Supply Chain roles. Strong proficiency in MS Office (Excel, Power BI) and experience with SAP & SNC, Salesforce, Qualtrics. Excellent time management, prioritization skills, and ability to work independently under pressure. Fluent English plus additional language (Spanish or French).