Customer Service Order Coordinator
$52,000–$58,000 year
On-siteNorth Andover, Massachusetts, United States
Job Summary
Review and verify customer account information to establish new accounts, then accurately enter orders for assigned accounts including catalog, department stores, distributors, and EDI types. Communicate order requirements to Purchasing and Shipping to plan fulfillment, while obtaining and interpreting Routing Guides to ensure vendor compliance and update departments as necessary. Submit EDI documents via Redtail, SPS, or web-EDI, process customer returns for defectives, and handle chargeback disputes to avoid penalties. Maintain customer files and commit orders to stock, reporting any product or shipment discrepancies to the supervisor. Provide backup support to other Order Coordinators and Customer Service Representatives as needed.
Required Qualifications
- High School Diploma or equivalent
- Customer service experience
- Excellent organizational and follow-up skills
- Ability to handle multiple tasks and work positively under pressure
- Excellent verbal and written communication skills
- Must be a team player and be able to work with diverse personalities
Desired Qualifications
- EDI and logistics experience preferred
- NetSuite experience is a plus
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