Customer Service Operator
$28,400–$35,500 year
On-siteCasella, Liguria, Italy
Job Summary
Manage customer inquiries regarding orders, deliveries, product availability, inventory, and backorders as the primary contact for domestic market clients. Coordinate order fulfillment from receipt through delivery by collaborating with Planning, Transport, Warehouse, and Sales teams to ensure accurate information and timely service. Maintain accurate customer and order data within ERP systems while monitoring status to proactively communicate updates and handle complaints or returns in compliance with procedures. Prepare reports to support service performance monitoring and identify trends for process improvement initiatives. This role supports Aliaxis's operational foundations and Horizon 2030 strategy within its global fluid and energy management solutions.
Required Qualifications
- Previous experience in Customer Service, Order Management, Supply Chain, or a similar customer-facing role
- Strong customer-centric mindset with a professional and solution-oriented approach
- Experience working with ERP systems, preferably SAP SD, Microsoft Dynamics AX, or similar platforms
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and stakeholder management skills
- Analytical mindset with the ability to interpret data and generate reports
- Proactive attitude and continuous improvement mindset
- Ability to work both independently and collaboratively within cross-functional teams
- Fluent Italian
- good English language skills
Desired Qualifications
- Knowledge of an additional European language
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.