Customer Service Operations Associate
$35,000–$58,600 year
On-siteWhite Plains, New York, United States
White Plains, New York, United StatesOn-siteFull Time$35,000–$58,600 yearEntry LevelBachelors DegreeTECHEnterprise
Full TimeEntry LevelBachelors DegreeEnterpriseTECH
Job Summary
Prepare and file standard, advanced, and specialized applications and renewals across various clients and industries, submitting 50-100 applications weekly. Collaborate with Customer Success Associates to ensure timely fulfillment of filing orders and resolve licensure barriers. Document process changes within the internal database and relay updates to onboarding and research teams. Maintain high accuracy and consistency while managing project workflows in a fast-paced environment.
Required Qualifications
- Minimum Bachelor's degree
- 1-2 years of data entry and/or licensing experience
Desired Qualifications
- Exceptional interpersonal skills to communicate with government agencies and colleagues
- Use of considerable tact and discretion when dealing with sensitive data
- Ability and desire to work in a fast paced environment
- Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
- Excellent attention to detail and high degree of accuracy and consistency
- Top of the line organization skills in all facets of project workflow
- Superb time management skills
- Ability to maintain a customer centric focus and work ethic at all times
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