Customer Service Operations Associate, Billing Resolution
$31,200–$31,200 year
HybridDallas, Texas, United States
Job Summary
Analyze billing error reports to determine correction steps for the AR department, then work with internal and external stakeholders to resolve billing issues. Create and interpret operational reports while tracking resource utilization and call volumes. Conduct quality checks on customer interactions, manage follow-ups for unresolved cases, and suggest improvements for operational efficiency. Update standard operating procedures and provide first-line support, escalating issues as needed. Offer guidance to team members on operational activities. This hybrid role (3 days in office) reports to the Manager, Customer Service Operations.
Required Qualifications
- High School Diploma
- two years' of comparable job experience
- 1+ years' experience in a corporate A/R or billing departments
Desired Qualifications
- Bachelor's degree in Accounting, Finance or Business preferred
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