Customer Service & Operations Analyst
On-siteChennai, Tamil Nadu, India
Chennai, Tamil Nadu, IndiaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Respond to and investigate customer and colleague queries while providing support on business processes, policies, and procedures. Identify performance barriers, coordinate improvements, and review manual processes for automation or enhancement. Work closely with operational centres to provide coaching, maintain accurate operation records, log incidents, and identify trends to increase efficiency. Log daily operations, track incidents, and suggest improvements to enhance customer service experiences. Requires excellent planning, attention to detail, and data analysis skills. 45-hour schedule. Closing date: 27/08/2026.
Required Qualifications
- excellent planning and organisational skills
- good attention to detail
- ability to perform well under pressure
- confidence in the ability to manage multiple tasks while maintaining high levels of accuracy
- Experience of analysing and using performance data
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel and Word
- Hours 45
Desired Qualifications
- Fresher's, 2025 or 2026 pass outs graduates in B.com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.