Customer Service & Operations Analyst DSARS
On-siteGurugram, Haryana, India
Job Summary
Senior-level role focusing on processing, authorising, and investigating DSARs to defined KPIs and SLAs. Responsibilities include collecting information from customers and the business, identifying opportunities to automate or improve processes, reviewing processing errors and customer complaints to identify trends and training needs, and collaborating with the Privacy Hub to fulfil DSAR requirements. Must apply exemptions on personal data in compliance with GDPR and the Data Protection Act 2018, understand data architecture to determine data sources, and support team performance and customer service through leadership tools and behaviours.
Required Qualifications
- GDPR knowledge
- Data Protection Act 2018 understanding
- experience with GDPR/Data Subject Access Rights
- awareness of trends/policies/regulations affecting banking customers
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