Customer Service Onboarding Specialist (Contract)
RemoteUnited States
United StatesRemoteContractSmall
ContractSmall
Job Summary
Respond to customer queries via email or phone, follow up to ensure issues are resolved, and guide customers through applicable Arsenault training and resources. Manage new location configurations and setups within the platform while verifying listings across Facebook and Instagram. Handle high-volume workloads, coordinate backups as needed, and escalate potential issues to ensure a seamless onboarding experience for new locations. This remote contract role requires a quick learner with strong communication skills to assist top brands in scaling their digital presence.
Required Qualifications
- 1+ year of experience in a customer-facing role for a technology company (preferably SaaS)
- Exceptional communication skills both written and verbal
- Desire to focus on customer satisfaction and the customer experience
- Highly organized and high attention to detail
- Patience, empathy and professionalism
- Exceptional interpersonal skills
- Strong organizational and analytical skills with keen attention to detail
- Customer-first mentality; ability to empathize about building customer relationships
- Quick learner; able to learn new technologies
- Excellent problem solving, critical thinking, and analytical skills
- Must be able to work efficiently under time constraints
- Comfortable working in fast-paced environments
Desired Qualifications
- Comfortable Excel, Zendesk, or Saas software is a plus
- Experience working with Arsenaultal media platforms like Facebook and Instagram is a plus
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