Customer Service Officer
On-site · Auburn, New South Wales, Australia
Auburn, New South Wales, AustraliaOn-siteFull TimeMid LevelNot SpecifiedFinancial ServicesEnterprise
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Enterprise
Industry
Financial Services
Job Summary
Customer Service Officer at a branch in Auburn, NSW, responsible for greeting customers, handling cash transactions and balances, educating customers on online banking and the mobile app, identifying opportunities to improve customers’ financial wellbeing through tailored solutions, and referring complex needs to Home Loans or Business Banking. Works Monday to Friday in a full-time, branch-based role with training provided to develop product knowledge and customer service skills.
Required Qualifications
- Customer Service Experience in a customer-facing role
- Numerical Skills with cash handling
- Ability to learn banking procedures and technologies
- Comfort with regulatory compliance and policies
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