Customer Service Officer - Spare Parts
HybridBelrose, New South Wales, Australia
Belrose, New South Wales, AustraliaHybridFull TimeLarge
Full TimeLarge
Job Summary
Manage customer enquiries, prepare quotations, and process orders for spare parts while coordinating end-to-end fulfilment including logistics and import/export activities. Handle customer issues, maintain accurate records in SAP and Microsoft 365, and prepare invoices to support financial processing. Build relationships with customers, suppliers, and internal stakeholders to ensure timely service delivery and continuous improvement. Contribute to digital transformation initiatives using approved AI tools. Immediate start available for this global role within BEUMER Group's Australian customer support team.
Required Qualifications
- Minimum 3 years' experience in customer service, order management, customer support or spare parts administration
- Experience managing quotations, purchase orders, invoicing and logistics processes
- Experience using ERP systems, preferably SAP
- Strong attention to detail and a commitment to maintaining accurate customer, order and transaction records
- Excellent written and verbal communication skills with a strong customer-focus
- Proven ability to manage competing priorities while delivering high levels of service and accuracy
- Experience working collaboratively with customers, suppliers and internal stakeholders
- Confidence handling customer enquiries, complaints and service-related issues professionally
Desired Qualifications
- Experience supporting import/export and international supply chain activities
- Exposure to procurement or procure-to-pay processes
- Experience within an engineering, automation, manufacturing or spare parts environment
- Exposure to AI-enabled workplace tools such as Microsoft Copilot or similar technologies
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.