Customer Service Officer

Build strong customer relationships and provide outstanding support across phone, email, and digital channels as the primary contact for your portfolio. Manage customer requests from start to finish, ensuring timely resolution within agreed service levels while coordinating with internal teams to resolve shipment issues and handle exceptions like delays or documentation problems. Promote digital solutions, identify opportunities for additional value-added services, and monitor service performance to contribute to continuous improvement initiatives. Maintain accurate customer information and ensure compliance with company processes. This role requires a Bachelor's degree, three years of logistics experience, and fluency in English, with French as an advantage. Join a global leader in shipping and logistics offering medical insurance, a pension scheme, and ongoing professional development in a multicultural environment.