Customer Service Officer
HybridAbbotsford, British Columbia, Canada or Abbotsford, Victoria, Australia
Job Summary
Respond to customer enquiries via phone, email, and live chat while building strong product knowledge to confidently assist clients. Process phone orders and returns, conduct product testing and fraud checks, and collaborate with warehouse, marketing, and digital teams to deliver a consistently high standard of customer experience. This part-time role in Abbotsford requires Monday and Friday shifts with flexibility for annual leave and peak periods. You must be highly organised, detail-oriented, and proficient in Outlook, Word, and Excel. Join a vibrant team at the world's largest online sexual wellness retailer to influence growth with international partners.
Required Qualifications
- Mondays and Fridays
- Flexibility to cover annual leave and peak periods
- Highly organised
- Strong time management skills
- Detail-oriented
- Ability to multi-task under pressure
- Natural problem solver
- Excellent communicator (written and verbal)
- Adaptable
- Quick to learn
- Solutions-focused
- Able to meet deadlines in a fast-paced environment
- Professional
- Friendly
- Mature in their approach
- Proficient in Outlook
- Proficient in Word
- Proficient in Excel
Desired Qualifications
- Customer First
- Integrity
- Teamwork
- Passion
- Ownership
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