Customer Service Officer
On-siteNorthmead, New South Wales, Australia
Northmead, New South Wales, AustraliaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Provide exceptional customer service via phone, email, and face-to-face interactions while welcoming visitors at the front counter. Manage reception and general administrative duties, handle enquiries and resolve concerns professionally, and follow up accounts to maintain accurate records. Assist with branch administration, promotions, signage, and occasional outbound calls to support smooth daily operations. This full-time Monday to Friday role (9:00am–5:00pm) combines customer service, administration, and reception responsibilities within a high-performing team.
Required Qualifications
- Customer service, retail, reception or administration experience
- Strong interpersonal and relationship-building skills
- Confidence speaking with customers both in person and over the phone
- The ability to handle customer enquiries and complaints professionally
- Strong computer literacy and the ability to learn new systems quickly
- A proactive, resilient and adaptable approach to work
- Excellent organisation and attention to detail
- Availability to work full-time Monday to Friday
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