Customer Service Officer/Manager
On-siteHong Kong, Hong Kong
Job Summary
Input customer details and sales orders into the ERP system to generate order acknowledgments, packing lists, and invoices. Coordinate with customers, sales, and management teams while tracking order processing progress and informing stakeholders of expected delivery schedules. Collect shipping documents for dispatched orders, provide tracking details for samples, and manage courier follow-ups. Perform general administration duties including answering calls, receiving parcels, and sending correspondence. Follow up with the Evaluation Department on brief progress to update sales representatives and their clients. Collect payments from customers and occasionally travel to subsidiaries.
Required Qualifications
- at least 5 years of similar experience
- excellent communication skills
- Good command of English, Cantonese and mandarin
- Willing to travel occasionally to the subsidiaries
Desired Qualifications
- preferably within the manufacturing industry
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