Customer Service Officer
$65,000–$65,000 year
On-site · Bruce, Australian Capital Territory, Australia
Bruce, Australian Capital Territory, AustraliaOn-siteFull Time$65,000–$65,000 yearMid LevelHigh School Or EquivalentFacilities ServicesUnknown
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown
Industry
Facilities Services
Job Summary
Customer Service Officer responsible for managing incoming client calls and inquiries, lodging work requests via CMMS, coordinating service delivery within KPI timeframes, maintaining accurate records and reporting, handling complaints professionally, ensuring OHS compliance, and supporting a small team in a healthcare environment.
Required Qualifications
- High School Certificate or equivalent
- Proven experience in a Customer Service Centre environment
- Strong professional telephone manner
- Attention to detail
- Communication skills
- Proficiency in Word, Excel, Outlook, and CMMS platforms
- English Proficiency: CEFR level B2 or above
- Flexibility and resilience
- Proof of COVID vaccination and up-to-date immunisations
Desired Qualifications
- Certificate IV in Customer Service
Additional Requirements
- Applicants must have full working rights in Australia.
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