Customer Service Officer
Hybrid · Adelaide, South Australia, Australia
Job Summary
BGIS is seeking an experienced Customer Service Officer to join the National Operations Centre in Adelaide. You will be the first point of contact for clients, ensuring service requests are managed accurately, efficiently, and within KPI timeframes. Responsibilities include answering incoming client calls promptly, interpreting and actioning requests within required timeframes, logging work orders using the CMMS, providing updates and reports to clients and service providers, liaising with Facilities Managers and contractors, maintaining accurate customer data and service records, ensuring compliance with BGIS systems (QMS, OH&S, EMS) and relevant legislation, and supporting KPI delivery and high client satisfaction. The role requires strong call centre/operations centre experience, a calm professional phone manner, and the ability to interpret and action requests quickly.
Required Qualifications
- Full working rights in Australia
- CEFR English proficiency level B2 or above
- Experience in a Customer Service Centre or Operations Centre
- Experience using CMMS systems and Microsoft Office (Word, Excel, Outlook)
- Strong telephone manner and ability to manage pressure and prioritise
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