Customer Service Officer

Provide quality customer service to BDO retail customers, BDO accredited merchants, and the general public through handling inquiries, requests, and concerns via phone, email, fax and social media related to bank accounts and banking transactions (deposits, loans, retail and credit cards, remittance, BDO Rewards, and Personal Online Banking); escalate issues to supervisor, submit required reports, comply with bank policies, maintain an organized workspace, and perform other duties as assigned. Required: Bachelor's degree and at least 2 years of call center experience; banking industry experience is an advantage.