Customer Service Officer
HybridDandenong, Victoria, Australia
Job Summary
Receive and accurately process customer orders, quotes, product enquiries, account queries, and credit returns while coordinating orders from receipt through to delivery. Keep internal stakeholders informed of order progress, stock availability, and potential delays, and identify opportunities to cross-sell and up-sell. Assist with stocktake activities, reconcile stock levels, and maintain accurate pricing in line with company policy. Support continuous improvement initiatives across systems, processes, and products. This hands-on, interdisciplinary role spans sales, logistics, distribution, manufacturing, and inventory management within Australia's largest seed company, reporting to the Customer Service Manager.
Required Qualifications
- Experience in a similar customer service or supply-chain role
- Strong commercial awareness and understanding of logistics and supply chain processes
- Strong attention to detail and a commitment to accuracy
- A proactive approach, with strong follow-through and a focus on seeing tasks through to completion
- The initiative to identify what needs to be done and follow up without being prompted
- Strong problem-solving skills and a solutions-focused mindset
- An inquisitive nature, with the confidence to ask questions and seek a thorough understanding
- Experience with Pronto
- Experience within the agriculture industry
Desired Qualifications
- A proactive approach to learning and building product knowledge
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