Customer Service Officer
On-siteMelbourne, Victoria, Australia
Job Summary
Manage customer orders efficiently by processing inquiries via email, phone, and other channels using the ERP system to ensure accurate, timely order processing. Act as the first point of contact for customer enquiries, providing timely responses, assisting with complaint resolution, and recommending alternative or additional products. Support the end-to-end order-to-cash process while maintaining accurate documentation, registration, and filing. Collaborate with Sales, Operations, Technical teams, and regional stakeholders to meet customer needs and identify opportunities to improve service workflows. Ensure compliance with company policies, safety standards, and regulatory requirements while providing administrative support to the Regional CE Manager.
Required Qualifications
- Minimum Year 10 education
- At least 5 years' experience in customer service and administrative roles
- Experience using SAP Saturn or similar ERP systems
- Strong organisational, communication and problem-solving skills
Desired Qualifications
- Knowledge of Protective Coatings and/or the shipping industry
- Experience using of Power BI
- Experience with dispatch, stock control procedures, and related documentation
- Understanding of painting applications, including tinting processes and shade standards
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