Customer Service New Associate
On-siteHyderabad, Telangana, India
Job Summary
Review, classify, and remove content according to client guidelines using specific tools and channels. Investigate, resolve, and relay complex content issues to the broader Trust and Safety team while serving as an advocate for the user community. Understand and remain updated on changing client policies and guidelines. Participate in process improvement initiatives and continuous training programs to enhance quality and efficiency. Engage in conversations around socially sensitive topics to keep communities safe. This role requires strong coping and emotional resilience skills to handle exposure to graphic, violent, or sensitive content. Candidates must possess excellent comprehension, communication, and critical thinking abilities.
Required Qualifications
- Language Translation - Customer Service Designation: Customer Service New Associate
- Any Graduation
- Years of Experience:0 to 1 years
- Language - Ability:Hindi - Proficient
- Strong coping, emotional resilience, and stress-management skills
- Excellent comprehension, communication skills
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
- Strong attention to detail
- Comfort synthesizing and analyzing information from multiple streams
- Strong critical thinking and decision-making skills
Desired Qualifications
- Previous business process outsourcing, customer service, or content moderation experience is a plus
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