Customer Service Mgr
$50,000–$78,000 year
On-siteMiami, Florida, United States
Miami, Florida, United StatesOn-siteFull Time$50,000–$78,000 yearLarge
Full TimeLarge
Job Summary
Lead and empower teams to deliver a great shopping experience while managing fiscal budgets, inventory, shrink, labor, and cash control. Direct daily operations by ensuring customer service, safety, and sanitation policies are followed, including food safety, USDA, and COOL compliance. Train and coach staff on product knowledge and sales techniques; oversee hiring, interviewing, and onboarding new associates. Maintain open communication channels for feedback and execute product recalls or withdrawals as needed. Balance physical labor with administrative duties to support store leadership and team development.
Required Qualifications
- Authorization to work in the United States or the ability to obtain the same
- Successful completion of pre-employment drug testing and background check
- Proficient with computer applications used in effectively operating the department
- Strong customer service skills
- Exceptional interpersonal, motivational and communication skills
- Possession of Food Safety Certification or the ability to obtain same within 180 days of placement
- High standard of integrity and reliability
- 3 - 6 yrs minimum Supervisory Experience
- 1 - 5 yrs minimum Relevant Experience
- English language ability
- Ability to lift 250 lbs
- Ability to lift 70 lbs
- Ability to stand or walk on various types of flooring
- Ability to utilize manual dexterity
- Ability to talk, see, hear, smell and perform repetitive movements with both hands and/or both feet
- Ability to reach at waist level or overhead
- Ability to carry, push, or lift various loads
- Ability to sit, balance, stoop, kneel, crouch and climb up to 30 ft
- Ability to twist back and/or neck
- Ability to walk on a slippery or cluttered floor surface
- Ability to work with hazardous equipment
- Ability to be exposed to sharp objects
- Ability to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins
- Ability to work in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions
- Ability to use cleaning supplies and equipment
- Ability to use general office equipment
- Ability to use register, pricing gun, scales, scanner
- Ability to use various material handling equipment, such as racks, carts, pallet jacks, shopping carts
- Ability to use baler/compactor
- Ability to use barista equipment and mixers
- Ability to use floral equipment including helium tank
- Ability to use cutting implements
- Ability to use heat shrink dryer
- Ability to use general hardware tools such as a ladder, pliers, wire cutters
- Ability to use general kitchen tools such as utensils
- Ability to use thermometer
- Ability to use Ice machine
- Ability to use shovel
- Ability to use powered cutting equipment, such as a slicers, saws, grinders, produce equipment including watering machine, pineapple corer
- Ability to use various knives
- Ability to use various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment
- Ability to use Automatic meat wrapper
- Ability to use box cutter
- Ability to use lobster tanks
- Ability to use Goggles
- Ability to use Gloves
- Ability to use Cutting Gloves
- Ability to use Fryer Gloves
- Ability to use Oven Gloves
- Ability to use Back Brace
- Ability to work varied shifts, to include morning, afternoon, evening and closing shifts
- Ability to work a minimum of one (1) closing shift each week
- Ability to adhere to all state and federal employment laws and company policies and procedures
- Ability to execute all product recalls and withdrawals in a timely manner
- Ability to ensure all items are secured and removed from customer access
- Ability to ensure self and all associates are working safely
- Ability to ensure associates have received necessary safety training
- Ability to post Hazardous Assessments for associate reference
- Ability to ensure Personal Protective Equipment is available and utilized by all associates
- Ability to report and assist with remediation of safety hazards within the department
- Ability to ensure equipment is in good repair
- Ability to analyze P&L for business opportunities
- Ability to determine areas for improvement and communicate finds and plans of action with store manager
- Ability to train and coach team on all KPIs, customer service, product knowledge, suggestive selling, safety and sanitation
- Ability to act on opportunities and issues as they occur within the store location
- Ability to establish and maintain a professional working relationship with customers, associates, schools, vendors, suppliers, and regulatory agencies
- Ability to greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly, and business-like manner
- Ability to manage the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply management and cash control
- Ability to maximize sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning
- Ability to recruit, interview and hire the best-qualified applicants through pro-active and consistent recruitment techniques
- Ability to ensure new associates receive a proper on-boarding and completes new hire training as outlined by training best practices
- Ability to coach, hold associates accountable, separate associates when necessary or effectively recommend the same
- Ability to lead and empower teams to deliver a great shopping experience for our customers in alignment with the company's vision, goals, expectations, and policies
- Ability to maintain open communication channels for ideas, suggestions, and feedback
- Ability to embrace the backgrounds and experiences of the team
- Ability to create a strong company bench by identifying and developing individuals' skills and abilities for future advancement
- Ability to create a shopping and working environment that exemplifies the company's commitment to and vision of service, quality and neighborhood partnerships
- Ability to ensure all policies, programs and directives are communicated and executed in a positive and timely manner
- Ability to ensure store's operations are consistent with all aspects of federal, state, and the company's health, safety, and sanitation codes
- Ability to adhere to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA)
- Ability to ensure associates receive a proper on-boarding and completes new hire training as outlined by training best practices by following up with leaders and new hires
Desired Qualifications
- Bachelor's Degree
- Business or related field
- English and Spanish language ability
Additional Requirements
- Ability to lift up to 70 lbs
- Ability to handle hazardous equipment
- Ability to work in various working conditions including temperature extremes
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