Customer Service Mgr
$50,000–$78,000 year
On-siteMiami, Florida, United States
Job Summary
Lead the front-end team by delivering an outstanding customer experience through direct supervision of all functions, duties, and activities. Manage fiscal leadership by overseeing the budget, inventory, shrink, expenses, labor, and cash control while analyzing P&L for business opportunities. Drive department and associate leadership by training staff on KPIs, product knowledge, and safety protocols, and execute hiring and onboarding processes. Ensure strict adherence to food safety, labor laws, and company policies while maintaining a culture of physical safety and equipment maintenance. Balance physical labor with administrative planning to maximize sales and profits in alignment with company vision.
Required Qualifications
- High School Diploma or Equivalent
- Authorization to work in the United States or the ability to obtain the same
- Successful completion of pre-employment drug testing and background check
- Proficient with computer applications used in effectively operating the department
- Strong customer service skills
- Exceptional interpersonal, motivational and communication skills
- Possession of Food Safety Certification or the ability to obtain same within 180 days of placement
- High standard of integrity and reliability
- 3 - 6 yrs minimum Supervisory Experience
- 1 - 5 yrs minimum Relevant Experience
- Must be able to lift 250 lbs
- Must be able to lift 70 lbs
- Must be available for varied shifts including morning, afternoon, evening and closing shifts
- Must be available for a minimum of one closing shift each week
Desired Qualifications
- Bachelor's Degree
- Business or related field
- English and Spanish language skills
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