Customer Service
On-siteElk Grove Village, Illinois, United States
Job Summary
Respond to customer inquiries and provide accurate quotes based on requirements. Serve as a frontline representative handling inbound calls, emails, and order requests with professionalism. Accurately enter and manage customer orders in the ERP system to ensure timely processing. Coordinate with production, inventory, and shipping teams to guarantee on-time delivery. Provide guidance and informal mentoring to junior team members while identifying recurring issues for process improvements. Maintain up-to-date knowledge of products and policies to meet performance metrics related to quality and customer satisfaction. Participate in training sessions and contribute to knowledge base documentation.
Required Qualifications
- High school diploma or equivalent
- Associate degree or some college coursework
- 2+ years of customer service or related experience
- Experience with ERP Systems
- Experience with Microsoft Office Suite
- Proficiency with customer service software
- Proficiency with CRM systems
- Proficiency with standard office applications
- Demonstrated ability to handle a variety of customer interactions with professionalism and empathy
- Occasional lifting of items weighing up to 20 pounds
Desired Qualifications
- Associate degree or some college coursework
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