Customer Service - Manager Trainee

Lead, guide, and motivate the team of customer service agents while developing strategies to improve satisfaction and maintaining high service standards. Document and record all customer service activities, interactions, and conversations. Communicate with customers via phone calls, e-mail, or face-to-face to answer questions, provide explanations, and resolve escalated issues. Requires prior experience as a Customer Service Manager or in other managerial roles, along with understanding of management practices and techniques. Must possess great communication and leadership skills, ability to work under pressure, and problem-solving abilities. A driver's license and vehicle are required.