Customer Service Manager-SUPPORT SERVICES-Customer Service
On-siteHyderabad, Telangana, India
EXPIREDHyderabad, Telangana, IndiaOn-siteFull TimeBachelors DegreeBanking ServicesLarge
Full TimeBachelors DegreeLargeBanking Services
Job Summary
Monitor emails and calls to evaluate performance, identify improvement areas, and analyze customer feedback for communication strategy adjustments. Implement process improvements to enhance channel efficiency and prepare regular reports on quality metrics for the National Head. Apply strong analytical skills to address regulatory requirements and system complexities while leveraging proficiency in South Indian languages. This role supports the Quality Analyst function within KMPL's Grade M3 team in Mumbai.
Required Qualifications
- 5 years+ as a Quality Analyst
- Service quality experience
- Prior Experience of Customer Service in Retail Assets
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in quality management systems and tools
- Knowledge of regulatory requirements related to loan products
- Proficiency in South Indian Languages
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