Customer Service Manager
$78,700–$125,900 year
On-siteSt. Charles, Illinois, United States
Job Summary
Lead, coach, and mentor the Customer Service team to achieve departmental objectives while managing daily workflow, workload distribution, and job assignments. Monitor individual and team workloads proactively to prevent bottlenecks and establish backup coverage for staffing needs. Serve as a key liaison between Customer Service, Production, Prepress, Quality, Shipping, and Sales to ensure accurate communication of customer requirements throughout the manufacturing process. Provide hands-on support for complex orders, address production challenges, and conduct annual performance reviews for direct reports. Identify opportunities to improve processes and participate in continuous improvement initiatives for the Stern Ave operation.
Required Qualifications
- Bachelor's degree in discipline related to function of work required
- 10+ years of related work experience required
- 8+ years of experience in managing a team required
- 5+ years of change management experience required
- Advanced personal computer skills ability is required in working with Microsoft Office software and Google Platform required
- All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen
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