Customer Service Manager
On-siteIndianapolis, Indiana, United States
Job Summary
Oversee incoming phone calls and respond to patient inquiries regarding products, shipments, service, deliveries, and complaints. Supervise and manage a team of 10 to 20 employees by monitoring daily production, conducting weekly one-on-one meetings, and managing timecards, PTO, and work schedules. Proactively hire to maintain staffing levels while holding and executing company policies and procedures. This role requires a problems solver and motivator with a Bachelor's degree and previous management experience. The Customer Service Manager reports directly to the Director of Customer Experience at Rehab Medical, a leader in custom advanced medical equipment headquartered in Indianapolis.
Required Qualifications
- Bachelor's Degree or higher
- Previous management experience
- Must be a problems solver with proven experience
- Must be a motivator and ability to increase team performance
- Must be a self starter
- Must be able to communicate effectively and professionally
- Must be able to hold and execute policies and procedures
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