Customer Service Manager

Act as the primary liaison for Customer Service within the supply chain, coordinating between service partners and end customers on a national basis. Develop and manage logistic capacities, resources, and processes to ensure end-to-end visibility, traceability, and on-time delivery of finished goods and visibility items. Collaborate with sales to build best-in-class customer programs, align forecasts, order processing, stock levels, and profitability management. Lead the logistics and customer service team to optimize operational efficiency, cost control, and service levels, while ensuring compliance with Red Bull quality standards and regulatory requirements. Drive continuous improvement across processes, standardization, and reporting within SAP and related IT tools. Maintain strong relationships with distribution partners and 3PLs, monitor KPIs, budgets, and tender activities, and manage month-end closures and audits. Requires a Master’s degree and at least 5 years of multinational logistics/customer service experience, with strong negotiation, project management, and data-analysis capabilities.