Customer Service Manager
On-site · Nashville, Tennessee, United States
Nashville, Tennessee, United StatesOn-siteFull TimeMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Oversee and supervise the Customer Service Department, directing staff to ensure efficient delivery of customer service. Lead inquiries handling, billing and debt collection processes, and identify opportunities to improve service efficiency and satisfaction. Generate KPI-focused reports, ensure regulatory compliance, and contribute to long-term customer service strategy. Requires leadership, problem-solving, and strong communication skills, with experience in CRM, billing, and public utilities.
Required Qualifications
- Bachelor's degree in Business Administration, Finance, or a related field.
- 5+ years of experience in customer service, billing, and cash accounting.
- 2+ years of supervisory and administrative experience in a public utility setting.
- Strong leadership, organizational, and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in CRM systems.
- Ability to handle sensitive information with discretion.
- Detail-oriented and able to work under pressure.
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