CUSTOMER SERVICE MANAGER

Manage and lead the Customer Service functions to include timely processing of sales orders, customer complaints, required reporting and analysis, and establishing departmental and individual goals. Create and track departmental results of quality and productivity standards while working with external managers to establish ongoing quality improvement programs. Maintain, design, and implement processes that improve operations in accordance with SOX and ISO guidelines. Track, calculate, and report financial impacts of incentives, rebates, and commissions for the TracPipe and Industrial Divisions. Resolve customer account issues with Finance. Requires a High School diploma or Bachelor's degree with relevant management experience, computer proficiency, and the ability to interpret accounting reports. Full-time role at Omega Flex, Inc.