Customer Service Manager (m/w/d)

Manage the complete application process for customers as the primary point of contact, handling diverse inquiries via email and phone to ensure they feel understood and valued. Act as the liaison between Sales, consulting, and funding management to maintain seamless communication while continuously analyzing existing workflows to propose improvements for speed and customer friendliness. Requires full responsibility for client service, strong communication skills, and proficiency with digital tools and CRM systems. Based in Berlin with a flat team structure, this role emphasizes feedback culture and regular team events.