Customer Service Manager
Remote · Midland, Texas, United States or US
Job Summary
Customer Service Manager for INNIO Group (remote in TX, preference Midland area) collaborates with Channel Partners and end users to support Waukesha and parts/warranty/services initiatives. Responsibilities include overseeing services execution with Partners, onboarding/offboarding of Partners, handling service parts inquiries and quote assistance, managing contract-related execution of service projects, coordinating cross-functional support, aiding in regional sales/service strategy, driving aftermarket campaigns, ensuring timely issue resolution, supporting cash collection and NPS feedback, and acting as liaison between customers, Partners, and HQ. Requires a Bachelor’s Degree and 5+ years in a customer-facing role with technical background, 3+ years in customer service/account support/contract or project management in gas compression/power generation, 1 year with Oracle ERP, and up to 30% travel. Fluent English, strong communication, cross-functional collaboration, and remote-work readiness are essential.
Required Qualifications
- Bachelor’s Degree from an accredited college or university with a minimum of 5 years of experience in a customer facing role and technical background or equivalent knowledge / experience
- Minimum of 3 years of professional experience in a customer service, key account support, contract and/or project management role in gas compression and/or power generation industry
- Minimum of 1 year of experience working with Oracle ERP system
- Ability and willingness to travel up to 30%, primarily within the assigned regions
- Self-motivated with ability to multitask and manage various customer events and activities simultaneously while working remotely
- Strong customer and interpersonal communication skills both written and verbal
- Ability to work effectively and influence within cross functional teams
- Computer knowledge and experience in MS Office, Outlook, Excel, etc.
- Ability to learn and adapt to new systems quickly
- Passionate customer service orientation and customer advocate
- Fluent in English
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