Customer Service Manager

The Customer Service Manager will supervise front-end activities to maintain high customer-service standards in the store’s front-end operations. Responsibilities include greeting customers, assisting cashiers, enforcing the 100 @100 policy, opening additional registers during peak times, creating and enforcing work schedules for front-end personnel, assisting with a variety of sales transactions (Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates/cards), processing Western Union and Money Orders, keeping management informed of pricing issues and POS item discrepancies, handling refunds and overrides, enforcing dress code and break policies, and ensuring perishables and return-to-stock items are managed promptly. Requires exceptional customer service, previous cashier/front-end experience, flexibility in high-volume environments, basic math skills, and a teamwork mindset for a fast-paced retail setting. Benefits include weekly pay, medical/dental/vision, life and disability insurances, 401(k) with company matching, advancement opportunities, and paid leave for FT staff.