CUSTOMER SERVICE MANAGER
$37,960–$46,280 year
On-site · Ewing, New Jersey, United States
Job Summary
Oversee daily operations of the retail store, lead and develop Customer Service Associates, and drive achievement of sales goals. Responsibilities include managing and coaching a high-performing customer service team, ensuring exceptional customer service aligned with the Goodwill brand, supervising store processes from opening to closing, handling transactions and returns, de-escalating customer issues, enforcing loss-prevention and safety policies, and coordinating with other divisions to meet growth targets. Leads recruitment and performance management, provides mentoring and training to staff, and collaborates with store leadership to maintain a clear vision and staff engagement.
Required Qualifications
- Must wear company issued uniform
- Must have valid driver's license in good standing
- Must be able to perform all essential duties
- Ability to work a flexible schedule including nights, weekends and occasional long hours
Desired Qualifications
- Leadership of customer service teams
- Retail store operations
- Staff recruiting and performance management
- Customer service excellence
- Compliance with safety and loss-prevention procedures
- Flexible schedule adaptability
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