Customer Service Manager
$40,560–$40,560 year
On-site · Muhlenberg, Pennsylvania, United States
Job Summary
The Customer Service Manager oversees front-end store operations to maximize customer experience and sales, including rotation, display, signage, and inventory of merchandise; leads hiring, onboarding, training, coaching, performance evaluation, and staff development; ensures quality customer service and adherence to merchandising guidelines; manages new goods inventory, POS usage, and collaboration with IT for system updates; provides back-up to the Production Manager; enforces cash handling procedures and asset protection; ensures safety compliance and reports issues to Store Manager; coordinates with departments to support all aspects of employment and store operations; manages staff across the store and potential transfers within the GKA system; bilingual skills are a plus.
Required Qualifications
- High school diploma or GED equivalent
- One (1) year of retail production supervisory experience required
- One (1) year goal setting and tracking experience required
- For internal applicants, one (1) year supervisory experience may be waived if the internal applicant successfully completed ninety (90) days as a Customer Service Coordinator or Production Coordinator and completed the following modules: Leadership Development, Financial Literacy, Production/Process Analysis, and Human Resources.
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