Customer Service Manager (E-commerce / Dropshipping)
$42,000–$60,000 year
RemoteAlbania or Tirane, Mohafazat Liban-Nord, Lebanon
Albania or Tirane, Mohafazat Liban-Nord, LebanonRemoteFull Time$42,000–$60,000 year
Full Time
Job Summary
Oversee a team of 12 Customer Support agents and optimize daily operations across 50+ Shopify stores handling 1000-3000 daily orders. Manage performance using KPIs and helpdesk tools like Helpscout and Reamaze while refining SOPs to minimize chargebacks and disputes. Lead continuous improvement of support systems within a fully remote, high-volume e-commerce environment.
Required Qualifications
- Proven experience managing a large customer support team (10+ agents)
- Experience working with high-volume e-commerce or dropshipping businesses (1000-3000 orders per day)
- Strong understanding of customer support KPIs and performance management
- Experience with helpdesk tools (e.g., Helpscout, Reamaze, etc.)
- Excellent leadership, communication, and problem-solving skills
- Highly organized and data-driven mindset
- Extensive knowledge on optimizing SOPs to minimize chargebacks and disputes
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