Customer Service Manager- Distributors & Key Accounts
On-siteNottingham, Pennsylvania, United States
Nottingham, Pennsylvania, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Coordinate distributor shipping through confirmation and receipt, interpret shipping schedules, and relay orders to the sales team. Manage difficult customer situations, resolve issues within 24 hours, and provide insights into distributor sales to support business development. Oversee administrative teams by coaching, monitoring performance, and implementing process improvement initiatives. Compile reports for internal meetings, analyze departmental data, and lead onboarding for new distributors. Liaise between customers and management to ensure adherence to policies and productivity outcomes.
Required Qualifications
- Associate degree
- Minimum of 2 years of relevant sales and management experience
- Courteous with exemplary customer service orientation
- Demonstrated listening skills
- Self-motivated
- Demonstrated strong work ethic
- Ability to work within tight deadlines
- Attention to detail
- Stellar customer service
- Excellent written and oral communications skills
- Proven ability at creative problem solving
- Innovative thinking
- Ability to effectively resolve conflict
- Flexibility to adapt to changes quickly
- Conceptual thinking
- Timely execution
- Proven ability to respond positively under high pressure
- High sense of urgency
- Effective multi-tasker
- Goal oriented
- Sales minded
- Knowledge of Microsoft Office
- Ability to learn industry specific software
- Ability to change work habits
- D365 Management or equivalent ERP-System
- Professional work experience in Distributors
- Professional work experience in key account
- Profound knowledge of customs documentation
- Profound knowledge of clearance industry
- 2+ years of work experience in Customer Service
- Successfully completed an apprenticeship as an office management assistant
- Equivalent educational experience
- Coordination of out-and-inbound shipments
- Coordination with carriers
- Coordination with customers
- Ability to lift up to 20 pounds
- Ability to work irregular hours
- Ability to accommodate client's schedules
- Ability to respond to handle problems
- Reliable attendance
- Punctuality
- Exercise honesty
- Exercise integrity
- Exercise respect with all clients and co-workers
- Preserve confidentiality of all business information and data
- Maintain a professional appearance
- Maintain a professional demeanor
- Demonstrate a positive attitude
- Communicate effectively with co-workers
- Communicate effectively with clients
- Work with accuracy
- Work with efficiency
- Exercise initiative to learn new skills
- Exercise initiative to learn new tasks
- Help co-workers when possible
- Respect the work environment
- Keep the work environment environmentally friendly
Desired Qualifications
- Associate degree and a minimum of 2 years of relevant sales and management experience preferred
- Ideally taking a lead role for some projects at the appropriate time
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