Customer Service Manager
On-siteTexas, United States
Texas, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns while maintaining a high level of professionalism and establishing positive rapport with every caller. Update customer information in the database during and after each interaction, and collaborate with management to stay current on product knowledge and company policy changes. Solve problems to turn frustrated clients into repeat customers, directly impacting the company's bottom line. This role requires availability for occasional nights, holidays, and weekends.
Required Qualifications
- 18 years of age or older
- High school diploma/GED
- Ability to remain professional and courteous with customers at all times
- Must be available to work occasional nights, holidays and weekends
- Excellent verbal and written communication skills
Desired Qualifications
- Associate degree in a business related field
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