Customer Service Manager
$100,000–$120,000 year
On-site · Lancaster, New York, United States
Job Summary
Customer Service Manager overseeing the fleet maintenance program at the Lancaster, NY location. Responsible for directing diesel technicians, maintaining high customer-service performance, and ensuring safety at the branch. Key duties include supervising and coordinating customer service activities for a dedicated fleet; scheduling work in the shop; closing repair orders to maximize truck availability; overseeing shipping/receiving and branch inventory; handling HR activities; conducting weekly client performance reviews and timely handling of complaints; maintaining client-based reports; managing branch KPIs and budget; ensuring OSHA, EPA, and DOT compliance; implementing continuous improvement initiatives (6S); and enforcing health and safety procedures. Requires a Bachelor's degree (or 4–5 years related fleet management experience), strong leadership and communication skills, and a valid driver's license (CDL preferred). The role offers competitive salary and benefits, with weekly pay and opportunities for career growth.
Required Qualifications
- Bachelor's degree (B. A.) from four-year college or university; OR four or five years related fleet management experience
- Mechanical background with formal education and/or experience required
- Valid State Driver's License
- NY state inspection License (preferred)
- CNG certification (preferred)
- Class A CDL (preferred)
- Experience supervising employees; interviewing, hiring, training; planning, assigning and directing work; performance appraisal; conflict resolution
Desired Qualifications
- Bachelor's degree or equivalent experience in fleet management
- Mechanical background with formal education and/or experience
- CDL (preferred)
- CNG certification (preferred)
- NY state inspection license (preferred)
- Class A CDL (preferred)
- Strong communication and leadership skills
- Experience supervising employees and managing branch operations
- Knowledge of OSHA, EPA, and DOT regulations
- Experience with fleet management software
- Budget and KPI management
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