Customer Service Manager, Airport Customer Care
$51,000–$86,500 year
On-site · Tappahannock, Virginia, United States
Job Summary
Lead the Airport Customer Care team to deliver a safe, high-performing operation and exceptional customer experience. Manage, coach and develop front-line staff, coordinate with multi-functional departments to ensure on-time performance, and uphold core values of inclusion and mutual respect while handling operational demands in a fast-paced airport environment. The role involves maintaining safety and quality standards, applying proactive people leadership, and ensuring effective communication with customers, vendors, and internal teams.
Required Qualifications
- High School diploma or GED equivalency
- 2 years experience leading others
- Knowledge of company policies and procedures and functional automation applications
- USPS clearance or the ability to obtain USPS clearance (five-year US residency)
- FAA criminal background checks to qualify for unescorted access (SIDA) if applicable
- Applicable valid driver’s license as required by local authorities
- Ability to work rotating shifts including weekends, holidays and days-off
- Ability to work extra hours when there are operational needs
- Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Previous airport customer service experience
Additional Requirements
- US citizenship not specified
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