Customer Service Manager Air Freight
On-siteHong Kong, Hong Kong
Job Summary
Lead a customer service team to ensure seamless daily operations in air freight export and import, while acting as the key escalation point for guidance and support. Ensure customers receive exceptional service, foster strong relationships, and support Sales in onboarding new clients. Build and develop a high-performing team by implementing customer service procedures, policies, and standards, and manage tender processes for strategic contract proposals. Regularly update management on operational developments and improvements. Requires 8-10 years of experience with 5 years in a supervisory role, proficiency in English and Cantonese, and a bachelor's degree in Aviation or Logistics Management. Join a stable, family-owned global logistics provider optimizing network competencies worldwide.
Required Qualifications
- A bachelor's degree in Aviation Management, Logistics Management or related fields
- 8-10 years of customer service experience in freight forwarding field with 5 years supervisory role
- Strong interpersonal, communication and problem solving skills
- Proficiency in spoken and written English
- Proficiency in spoken and written Cantonese
- Good computer knowledge in MS office skills especially in Excel
- Self-motivated, pro-active and detail-oriented work approach
- Mature, able to work under pressure & independently
Desired Qualifications
- Mandarin
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