Customer Service Manager - 20746
RemoteUnited States
Job Summary
Respond promptly and professionally to inquiries from clinic customers and direct-to-consumer buyers regarding product operation, installation, delivery, and troubleshooting. Manage orders, shipping, returns, and faulty product issues while maintaining accurate records of all interactions. Coordinate service requests and replacements, escalating complex technical or operational matters appropriately to leadership only after attempting resolution. Keep customers informed throughout the resolution process to protect the brand's reputation and reduce unnecessary escalations. Identify recurring issues to communicate internally and help establish scalable support processes as the company grows.
Required Qualifications
- 2+ years of customer service experience
- Strong written and spoken English
- Excellent communication skills
- Strong problem-solving ability
- High attention to detail
- Experience handling customers through email, chat, phone, or ticketing systems
- A calm and professional demeanor
- Strong follow-through
- Excellent organizational skills
- The ability to prioritize multiple customer issues
- Good judgment around when to solve versus when to escalate
- A proactive personality
- Strong ownership mentality
- High integrity and honesty
Desired Qualifications
- Experience with e-commerce, consumer products, health/wellness, medical devices, fitness equipment, or technical products
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